Website Policy

Please read these terms of use carefully before you start to use our site. By using our site, you confirm that you accept these terms of use and agree to comply with them. If you do not agree to these terms of use, you must not use our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We are not an online retailer and retail pricing (where shown) is provided solely to give an indication to clients of costs and we will not be bound by any of the prices provided on our site.

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

Our website does not process transactions – it is a tool for professionals to build a schedule and send a shopping list to us. Online sales regulation does not apply here and any sales made directly with us are binding. Goods are made to order and non-refundable once our two day cooling off period is over. Any orders made with us will be subject to further terms and conditions.

Occasionally, an error may occur and goods may be either incorrectly priced or described, in which case we will not be obliged to supply the goods at the incorrect price or in accordance with the incorrect description or at all. We reserve the right to correct any errors from time to time. We may (at our sole discretion) either cancel your order and refund the price you have paid or use reasonable endeavours to contact you and ask you whether you wish to continue with the order at the correct price or correct description. If we are unable to contact you or you do not wish to continue with the order at the correct price or correct description, we may cancel your order and refund the price you have paid.

Do not rely on information on this site. The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. We will use reasonable efforts to depict accurately the products on our site but they are by their nature unique so sizes, weights, colours, materials, capacities, dimensions and measurements indicated on our website or other materials may vary to the product that you receive. It is not possible to guarantee items will look the same as shown online the inherent nature of such products mean there are variables outside of our control. The reproduction of colours on the website cannot be perfect and our supplier may have updated the finishes within their collection so images may be out of date.

We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify copies of any materials you have downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

We will only use your personal information as set out in our Privacy Policy (See below for further details).

All delivery times shown on the website are approximate and subject to change prior to orders being placed. There are also seasonal delays such as Summer and Winter shutdowns that the website does not take into affect. If, for any reason delivery is delayed we do not accept liability of any consequential loss.

A lot of research has gone into examining and auditing our supply chain. We have devised a rating system of suppliers but their sustainable scores is a personal decision we have made, it is not currently an industry recognised standard and no conclusion should be drawn against these companies.

The information/certification that has determined the score of each company has been received from suppliers in good faith and no official audit of their premise has been done.

Sustainable scores and features will be constantly evaluated and will change over time.

We do not guarantee that our site will be secure or free from bugs or viruses.You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.We reserve the right to withdraw linking permission without notice.

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

“Dodds & Shute” is a [UK registered] trade mark. You are not permitted to use it without our approval or as otherwise provided for in these terms.

Second Hand Policy

Sellers and buyers please note that items are sold as seen, buyers must be aware that items by their nature might not be in a perfect state.

All sales are final unless the condition of items has been misrepresented by the seller.

Sellers must be honest about their declaration of the condition of items otherwise they will have to accept returns.

We are only accepting second hand listings from reputable companies. No bespoke design or goods of unidentifiable origin. If manufactured by a reputable supplier then we are confident in the construction and quality of the manufacturing even though the condition of materials may have suffered.

The cost of items shown in the store include a Dodds & Shute 10% handling fee for the admin and inventory of items.

Delivery is not included but can be arranged if required or items can be collected from the seller.

If you are interested in selling any of your furniture please contact us at [email protected]

Privacy Policy

Whatever your relationship with Dodds & Shute (D&S) – including, for example, customer, employee, contractor, vendor, supplier or partner – we respect your privacy and are committed to protecting your personal data in accordance with relevant laws. This data protection & privacy policy (hereinafter referred to as ‘privacy policy’) will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you

Purpose of this privacy policy

This privacy policy aims to give you information on how D&S collects and processes your personal data through your use of our website ( and in other interactions with us

Our website is not intended for children and we do not knowingly collect data relating to children

It is important that you read this privacy policy so that you are fully aware of how and why we are using your data

Controller. Dodds & Shute (‘D&S’) Limited is the controller and responsible for your personal data

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us using the details set out below

Complaints. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with any concerns that you might have before you approach the ICO so please contact us in the first instance

Changes to this privacy policy and your duty to inform us of changes. We keep this privacy policy under regular review. This version was last updated in March 2020. Clearly, it is important that any personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us

The D&S website may sometimes include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third-parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of any website you visit

Personal data, or personal information, means any information about an individual from which that person could be identified. It does not include data where the identity has been removed (anonymous data)

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data (typically including your first name, last name and title)
• Contact Data (including your company name, office address, e-mail address and telephone contact numbers)
• Financial Data (including invoicing, bank account and payment card details)
• Transaction Data (including details about payments and other details of products and services you have expressed interest in, or purchased from us)
• Technical Data (including technology-related data on your access to the D&S website via the Internet)
• Usage Data (including information about how you use our website, products and services)

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy. We do not collect any Special Categories of personal data about you

How is your personal data collected?

We use different methods to collect data including:

• Direct interactions You may give us your identity, contact and other data by way of meetings, business information, completion of forms and/or corresponding with us by post, phone (calls may be recorded), e-mail or otherwise
• Automated technologies or interactions As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We may collect this personal data by using cookies and other similar technologies

Third-parties or publicly available sources We potentially may receive personal data about you from various third-parties and public sources as shown below:

• Technical Data from analytics and search information providers which may be based outside the EU
• Contact, Financial and Transaction Data from providers of technical, payment and delivery services
• Identity and Contact Data from publicly available sources such as Companies House based inside the UK

How will your personal data be used?

D&S will only use your data in circumstances where relevant data protection legislation allows us to do so. Most commonly, we will use your personal data in the following circumstances:

(i) Where we need to perform a contract we are about to enter into or have entered into with you
(ii) Where it is necessary for our legitimate interests (or those of a third-party) and your interests
(iii) Where we need to comply with a legal obligation
(iv) Where we have received your informed and specific consent to do so

For example, to process and deliver your order including managing payments, fees and charges or to collect and recover monies owed to D&S, we would potentially use identity, contact, financial and/or transaction data. The lawful basis for processing would be (i) the performance of a contract with you and (ii) necessary for our legitimate interests (e.g. to recover any monies or debts due to us)

What we do not do with your personal data

D&S will not provide your personal data, received in accordance with the terms of this privacy policy, to third-parties (other than those specified within this privacy policy) without your explicit and informed prior consent
International Transfers

Some of our external third-parties may be based outside the European Economic Area (EEA). In the event that we engage with an external third-party which is based outside the EEA, their processing of your personal data would involve a transfer of data outside the EEA and will be dealt with in accordance with the section immediately below

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries or organisations which have been deemed to provide an adequate level of protection for personal data by the European Commission
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe

Data security

We have established appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, contractors and other third-parties who have a legitimate business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so

Data retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, reporting or HR requirements. We may retain your personal data for a longer period in the event of a complaint or in the unlikely event that we reasonably believe there is a prospect of litigation in respect to our relationship with you

We determine the appropriate retention period for your data based on relevant legislation and statutory legal, regulatory, tax, accounting, reporting or HR requirements – whilst also considering the amount, nature and sensitivity of the personal data, the potential risk from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means

Your rights

A number of laws apply directly and indirectly to data retention, including employment law. Under relevant data protection legislation (including the EU’s General Data Protection Regulation or GDPR), you have a number of rights regarding your data – including deletion (in certain circumstances), requesting access to your data (often known as a (Data) Subject Access Request), data correction and also objection to, or restriction of, processing. Where D&S is relying on consent to process your personal data, you can withdraw consent at any time

Identity and contact details of data controller and data compliance advisor

Dodds & Shute (‘D&S’) Limited is the controller of data for the purposes of relevant data protection legislation
If you have any concerns as to how your data is processed, or if you have any questions about this privacy policy, you can contact Dodds & Shute at [email protected] or by writing to us at Dodds & Shute, Unit 6.11, Tintagel House, 92 Albert Embankment, London, SE1 7TY, United Kingdom

‘Brexit’ & the EU’s General Data Protection Regulation (GDPR)

The UK left the EU on 31st January 2020 and has now entered an 11-month transition period which ends on 31st December 2020

UK organisations that process personal data are currently bound by two laws – the EU GDPR and the UK DPA (Data Protection Act) 2018. Both laws continue to apply until the end of the transition period on 31st December 2020. The EU GDPR will no longer apply directly in the UK at the end of the transition period but UK organisations must still comply with its requirements after this point. This is because the DPA 2018 enacts the EU GDPR’s requirements into UK law

The UK government has issued a statutory instrument – the Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2019. This amends the DPA 2018 and merges it with the requirements of the EU GDPR to form a data protection regime that will work in a UK context after Brexit. This new regime will be referred to as ‘the UK GDPR’, and there is very little material difference between the EU GDPR and the proposed UK GDPR

As a consequence, organisations that process personal data should continue to comply with the requirements of the EU GDPR. However, given that the UK is no longer an EU Member State, the UK has been reclassified as a ‘third country’. This should not make any difference to UK organisations until the end of the transition period

Under the EU GDPR, the transfer of personal data from the EEA to third countries and international organisations is permitted only in certain circumstances:

• If the European Commission (EC) has issued an adequacy decision, stating that there is an adequate level of data protection
• If appropriate safeguards are in place, such as BCR’s (binding corporate rules) or SCC’s (standard contractual clauses)
• If there is an approved code of conduct, such as the EU-US Privacy Shield. It should be noted that no such code has been agreed for transfers from the EEA to the UK as yet

Most organisations that provide goods or services to the EU will also have to appoint an EU representative (Data Protection Officer) under Article 27 of the EU GDPR

Clearly, there will be some post-Brexit changes to the UK’s data protection legislation regime, and these will be reflected in this Privacy Policy in due course

If you have any questions, concerns, or comments about our privacy policy please contact us at [email protected]

Cookie Policy

This website uses cookies, which are useful tools for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customise and optimise the site for visitors. Personal information cannot be collected via cookies. Cookies can be disabled if you choose within your browser’s options.

How we use cookies.

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.

We may use the information we obtain from your use of our cookies for one or more of the following purposes:

• To recognise your computer when you visit our website;
• To track you as you navigate our website, and to enable the use of the shopping cart and other features of our website;
• To improve the website’s usability;
• To analyse the use of our website;
• In the administration of this website;
• To prevent fraud and improve the security of the website;

Third parties may use cookies

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services or marketing automation platforms) may also use cookies, over which we have no control. These cookies are likely to be analytical/ performance cookies or targeting cookies.

You have the choice to accept cookies or not. By clicking accept you agree to our use of cookies as set out in this policy. You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or part of our site or all or part of our site may not function properly and this may impact your user experience.

Cookies help us to identify our members so that when you’re logged in, you can enjoy all of the features without having to continually log in – our website “remembers” you and allows you full access without the need to keep entering your log in details.

Security Policy

Commitment to Data Security

Appropriate technical and organisational measures have been taken to ensure that your personally identifiable information is kept completely secure. Only authorised employees and contractors (who have also demonstrated a commitment to data security within their own policies) have access to this information, where applicable. You have the right to request in writing what data we hold about you at any time. You have the right to request in writing that we delete your data at any time after the successful fulfilment of your order, in accordance with accounting regulations.

Dodds & Shute is committed to keeping your personal data safe and secure. Our onsite servers contain stringent security controls to protect from unauthorised access and are constantly monitored and updated. Online data is stored by our service partners who have a proven commitment to the highest levels of network security (details of these service partners can be provided upon request). Hard copies such as printed sales orders are always handled with care and conscientiousness in accordance with internal security policies, which are regularly reviewed.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. We take reasonable administrative, physical, and electronic measures designed to safeguard and protect your information from unauthorized access or disclosure. This includes various encryption techniques. Although we use commercially reasonable efforts to safeguard the privacy of your information, transmissions on the Internet cannot be made absolutely secure. We assume no responsibility or liability for disclosure of any of your information due to errors in transmission, unauthorised third-party access, or other causes beyond our reasonable control.